Last Updated: 23/03/2025

Welcome to the SBKBIKES FAQ page. Here you’ll find answers to the most common questions our customers ask.

1. Do you offer free shipping?

Yes! We offer free shipping on all our products across the United States.

2. Do you ship internationally?

No, we currently only ship within the USA.

3. How long does it take to receive my order?

  • Handling time: 1–2 business days
  • Transit time: 3–4 business days
    You’ll receive tracking information as soon as your order is shipped.

4. Can I cancel my order?

Yes, you can cancel your order within 24 hours of purchase as long as it hasn’t been shipped. Contact us as soon as possible at savictomislav255@gmail.com or call +44 07770 028278.

5. What is your return policy?

We offer a 30-day return window on all orders, with no restocking fees. Returns are free, and we include a return label in your package. You can return both defective and non-defective items.

6. How long does it take to get a refund?

Once we receive and inspect the returned product, we’ll issue a refund within 24 hours to your original payment method.

7. Can I exchange a product?

Yes, we accept exchanges. Please contact us to arrange an exchange for your item.

8. What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express, Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

9. How can I contact customer service?

You can reach us at:

10. Where is SBKBIKES located?

  • Store Address: 4215 SE Clay St, Portland, OR, United States
  • Headquarters: 29 Rue Sadi Carnot, 93300 Aubervilliers, France
  • CEO: Savic Tomislav
  • TVA: FR17848713756
  • SIRET: 84871375600023

Still have questions? Feel free to contact us anytime!