Last Updated: 23/03/2025
At SBKBIKES, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 30-day return window free of charge.
1. Return Policy
We accept returns for both defective and non-defective products under the following conditions:
- The return request must be made within 30 days from the date of delivery.
- The item must be returned in its original condition, including packaging, accessories, and manuals.
- Returns are free of charge, and a prepaid return label is included in the package.
- No restocking fees apply.
Returns must be sent via mail using the return label provided. If you need assistance with your return, please contact us at savictomislav255@gmail.com or call +44 07770 028278.
2. Exchange Policy
We offer exchanges for products if you prefer a replacement instead of a refund. Exchanges are subject to product availability. If your requested item is unavailable, we will process a full refund.
3. Refund Policy
Once we receive and examine your returned item:
- Refunds are processed within 24 hours of inspection.
- The refund will be issued to the original payment method.
- You will receive an email confirmation once your refund is processed.
4. Contact Information
For any return or refund inquiries, please contact us:
- Company Name: S B K
- Store Name: SBKBIKES
- Address: 4215 SE Clay St, Portland, OR, United States
- Business Address: 29 Rue Sadi Carnot, 93300 Aubervilliers, France
- TVA: FR17848713756
- SIRET: 84871375600023
- CEO: Savic Tomislav
- Email: savictomislav255@gmail.com
- Phone: +44 07770 028278
